Given that it was late in the day and the weekend was about to start I was quite prepared to wait until Monday for a reply. In fact, I picked up the reply the next morning, Saturday, and noted that it was sent at around 10pm on Friday night. A four hour turnaround. Now that's what I call customer service. Outstanding.
After living in France for several years where I could reasonably expect a reply somewhere around Tuesday (blame the 35 hour week, weekends off and closed Monday) it was a very refreshing change.
Amazon is amazing.
ReplyDeleteWe ordered a book yesterday at 4pm and it was delivered this morning at 8.20...speedy service indeed!