However, what is really special about this system is that it is delivered by a company called DPD, a company that I hadn't heard of before and that has really grasped the nettle of delivery issues to provide an outstanding service.
It all starts with the food vendors who tell you when the goods have been picked up and then give you a tracking number. Then, and this is the good bit, DPD send you an email quoting not only the name of the driver but also the day of delivery and a one hour time slot.
But it gets better. The email giving you the delivery details also allows you to make changes and specify delivery instructions, to neighbours or whatever, or change the date to something more convenient. How cool is all that.
I'm minded of our time in France when you never got the day of delivery, never mind the time, and frequently you received a phone call from the delivery driver asking to meet you somewhere in the middle of the village because he couldn't be bothered to find your property. All very quaint but not very inspiring. Well done DPD.
I couldn't agree more Alex. I'm always amazed at the "we'll deliver at this precise hour" text message I receive from them.
ReplyDeleteI also agree about the French lack of such service!