We brought our ancient Dyson with us from France in the knowledge that it needed an overhaul. Whilst it worked well on tiled floors (the vast majority) it didn't pick up on carpet, the tiny bit that we had.
We had it serviced in France but frankly they didn't do a good job and even accused us of picking up 'builders rubble' with it. As I did the majority of the hoovering and, despite looking hard in every corner, I never found any builder's rubble. Jan could be messy, as could the dogs, but not even I could accuse them of leaving 'builder's rubble' lying around. I'd go so far as to say that our house was bereft of builder's rubble. It was a rubble free zone and frankly I wasn't best pleased at their comment.
Anyway, I decided to give them (Dyson) one last chance and I phoned the Dyson service centre here in England. I had a lovely and very funny chat with a nice lady and she booked us an appointment with one of their service engineers. Did you know that they had their own men who made home visits?
Anyway, Simon turned up, took our machine to bits and started to rebuild it from scratch. Not only did he replace a whole raft of parts but he also ordered a new body because he'd spotted a crack that had in fact been there since we sent it away in France.
A fully reconditioned machine for the modest (in my opinion) outlay of £73. Now that's what I call customer service.
That's pretty good isn't it? We bought a Miele upright last year but the bloody thing is so heavy it's a pain to use. So now we're keeping it just for upstairs and have bought another for the rest of the house!
ReplyDeleteThat's spooky, that's exactly what we have done. In fact we bought one specifically for the stairs. Beat that!
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